Head of People and Culture

Key roles and responsibilities

Human Capital Strategy & Organizational Development

• Lead the development, implementation, and continuous improvement of the Bank’s Human Resource strategy, policies, practices, and procedures to support strategic objectives. 
• Develop, review, and operationalize the Human Capital Alignment Plan for Sustainability (HUCAPs) framework and guide leadership in implementing initiatives that strengthen human capital and support business growth. 
• Develop and oversee the annual Human Resource plan and budget, ensuring alignment with strategic priorities and organizational goals. 
• Drive innovation in people management practices to enhance productivity, operational efficiency, cost-effectiveness, and long term organizational sustainability.

Employee Experience, Culture & Sustainability

• Provide strategic leadership in designing, embedding, and enhancing the employee experience journey to strengthen engagement, wellbeing, performance, and retention. 
• Foster a high-performance organizational culture aligned with the institution’s values and strategic objectives. 
• Lead organizational change and culture transformation initiatives that support long-term business sustainability. 
• Embed ESG and sustainability principles into people strategies, leadership development, talent management, employee engagement programs, and performance management frameworks, including sustainability metrics in balanced scorecards.

Talent Management, Learning & Succession Planning

• Guide management in implementing effective performance management, talent management, succession planning, learning and development, and career progression initiatives. 
• Oversee workforce planning and talent acquisition strategies to attract, develop, and retain high-performing employees. 
• Champion leadership development, capability-building, and career development initiatives across the organization. 
• Ensure the establishment of robust succession plans for critical roles and key talent pipelines.

Employee Relations, Compliance & Governance

• Ensure compliance with approved HR policies and procedures, employment laws, labour regulations, and applicable regulatory requirements while promoting sound HR governance practices. 
• Provide strategic oversight of employee relations, grievance and disciplinary processes, occupational health and safety, and workplace wellbeing. 
• Maintain effective engagement with regulators, professional associations, labour unions, auditors, consultants, and other external stakeholders to support compliance and organizational effectiveness. 
• Provide strategic people and culture insights to Executive Management and relevant Board Committees on workforce sustainability, succession planning, and organizational effectiveness

Statutory Compliance & Tax Management

• Ensure full compliance with statutory obligations, including tax filings (VAT, PAYE, NSSF, WHT, LST) and regulatory returns.
• Liaise with regulatory bodies and tax authorities, ensuring accuracy and timeliness of submissions.
• Oversee tax planning and tax risk management to ensure compliance.

Leadership & Financial Stewardship

•  Oversee and manage the Human Resource and payroll budgets, ensuring effective utilization of resources and alignment with approved business objectives. 
• Monitor workforce-related costs, people investments, and HR initiatives to ensure value creation, operational efficiency, and sustainable financial performance.

People Leadership & Team Development

•  Lead and develop the People and Culture team, ensuring delivery of high-quality HR services and effective execution of talent acquisition, performance management, reward management, employee relations, learning and development, succession planning, and retention initiatives across the employee lifecycle..

Academic/professional qualification and Experience:

• Bachelor’s and Master’s degree in Human Resource Management, Organizational Psychology, Business Administration, Social Sciences, or a related field. 
• Relevant professional certification and/or membership in recognized professional bodies (e.g., CIPD, SHRM, HRMAU, or equivalent) is an added advantage. 
• 10+ years’ experience in Human Resource Management, including experience leading transformation and organizational change initiatives, with at least 5 years at senior management level in a large organization, preferably a regulated financial institution. 
• Proven track record in organizational development, culture transformation, performance management, talent management, succession planning, employee engagement, and change management.

Key competencies and skills:

• Strong expertise in human capital strategy, organizational development, culture transformation, performance management, talent management, succession planning, employee relations, and HR governance. 
• Demonstrated ability to lead organizational change, embed sustainable people practices, and drive business transformation through effective stakeholder engagement and influencing skills. 
• Advanced analytical, strategic thinking, and problem-solving capabilities, supported by strong business acumen and sound decision-making in complex and evolving environments. 
• Excellent leadership, people management, and communication skills, with a proven track record of developing high-performing teams and driving organizational alignment and engagement 
• High levels of integrity, professionalism, accountability, and commitment to organizational values and sustainable business practices.

Method of Application

Interested candidates should submit their application, including a detailed curriculum vitae and cover letter, to hrservices@kpmg.co.ke quoting “Head of People and Culture” in the subject line by 24 August 2026.