Customer Service Officer

Lions Sightfirst Eye Hospital

Established in July 1997, the Lions SightFirst Eye Hospital (LSEH) is a charitable organization, comprehensive eye care institution committed to delivering high quality treatment and care for patients offering, embracing all socio-economic backgrounds. We are dedicated to achieving excellence across our eye health clinical services, education, rehabilitation and sight enhancement services, eye bank and rural community outreach.

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https://lionsloresho.org/

Customer Service Officer

KEY DUTIES AND RESPONSIBILITIES

  • Respond to customer issues in a timely manner and in line with the organization's policies.
  • Manage a large number of calls and emails.
  • Use all forms of communication to build, maintain, and manage the hospital's reputation.
  • Communicate key messages clearly to clients to ensure comfort and maintain goodwill.
  • Monitor publicity, conduct research on client concerns and expectations, and report findings to management.
  • Liaise with colleagues and key spokespeople while serving as a link between customers and departments.
  • Resolve customer requests, questions, and complaints by analyzing situations and using resources effectively.

ACADEMIC QUALIFICATIONS AND ESSENTIAL ATTRIBUTES

  • Bachelor's Degree or Diploma in Public Relations/ Customer Service from a recognized institution.
  • Multi-task oriented.
  • Excellent communication skills and problem-solving abilities.
  • Experience in a hospital set-up will be an added advantage.
  • 2 years' experience in the same field.
  • Interpersonal skills.
  • Professionalism and integrity.

 

Method of Application

Send your application to:

careers@lionsloresho.org / gm@lionsloresho.org

Deadline: 15th August 2026

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