Branch Manager – Town Office

CIC Insurance Group

The CIC group has for more than three decades shouldered the risks of Kenyans by providing flexible Insurance and financial services built around their needs. With time, we have innovatively created customized products that have cemented our position as a trusted insurance and financial services provider. Our positioning is simplified and captured in our tagline “We Keep Our Word” reinforcing our commitment to the market.

In 2012 the group won The Annual Insurance Claims Settlement Award for consistently paying our claims on time and was also recently listed at the Nairobi Securities Exchange (NSE). With a compounded annual growth rate of 62% in the past 5 years, our unique M-Bima product has seen us emerge as leading providers of micro-insurance in Kenya.

With a total of 3,878 shareholders and a capital base of Ksh 2.1 billion and 1.3 Million clients, the group ranks among the most successful and fastest insurance company in Kenya and the leading co-operative insurer in Africa. We are also targeting to expand operations in the East and Central parts of Africa.
 

Sector
Business
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https://cic.co.ke/

Branch Manager – Town Office

About the Role

Reporting to the Regional Manager – Metropolitan, the role holder will be tasked to drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.

Key Responsibilities

  • Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
  • Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
  • Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
  • Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
  • Enforcing of credit control compliance and debt management standard.
  • Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
  • Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
  • Renewal follow-up to achieve the renewal retention ratios
  • Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
  • Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
  • Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
  • Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
  • Ensure compliance with all regulatory requirements.

Generic Duties

  • Carry out performance appraisal, coaching and mentoring staff;
  • Participate in planning and budgeting for the department.

Who We’re Looking For

Qualifications

  • Bachelor’s Degree in a relevant field
  • Relevant Professional Qualification
  • Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level

Key competencies

  •  Customer focussed and have strong business acumen
  • Strong leadership skills to drive business performance
  • Effective collaborator with excellent communication skills.
  • Organized, detail-oriented, and able to work under tight timelines.
  • Committed to professional growth and continuous learning.
  • Effective stakeholder management and conflict management

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://careers.cicinsurancegroup.com/job/branch-manager-town-office/?utm_source=Jobinkenya

Deadline    6th August 2026

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