Sacco Operations Manager

The Co-operative Bank of Kenya Limited

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act.

The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Bank’s Special General Meeting resolved to incorporate under the Companies Act with a view to complying with the requirements for listing on the Nairobi Securities Exchange (NSE).

The Bank went public and was listed on December 22nd 2008.

Shares previously held by the 3,805 Co-operative Societies and unions were ring-fenced under Coop Holdings Co-operative Society Limited which became the strategic investor in the Bank with a 64.56% stake.

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https://www.co-opbank.co.ke/

Sacco Operations Manager

Role Overview

The Sacco Operations Manager will implement the SACCO’s operational policies, optimise processes and ensure quality service delivery.

Overall objective: To ensure seamless operations, adherence to the service charter and compliance with regulatory requirements.

Key Responsibilities

  • Lead the development and execution of operational strategies, annual work plans and performance targets.
  • Achieve the set turnaround times (TAT) and service level agreements (SLA) for all services.
  • Coordinate activities across departments to streamline operations and deliver high-quality customer service.
  • Work with the CEO to align operational objectives with the SACCO’s overall strategy and objectives.
  • Address lapses in routine, risk and loss control procedures highlighted by Internal Audit.
  • Work with the CEO to formulate and implement customer experience policies, regulations and procedures.
  • Handle reported customer complaints and issues, escalating unresolved cases to the CEO.
  • Lead process improvement initiatives to improve customer service.
  • Develop and recommend digital transformation strategies to improve operational efficiency.
  • Recommend business development initiatives to the CEO to support the achievement of annual growth targets.
  • Coordinate the preparation of annual budgets for Marketing, Customer Care and Branches.
  • Prepare regular activity and performance reports for the CEO.
  • Develop policy recommendations for the CEO’s consideration.
  • Perform any other duties assigned by the Chief Executive Officer.

Qualifications and Experience

  • A business-related degree or its equivalent from a recognised university.
  • A diploma in Co-operative Management is an added advantage.
  • Professional qualifications such as CPA, ACCA or relevant banking or SACCO certifications are an advantage.
  • At least five (5) years of experience in operations management, including at least two (2) years in a senior leadership role in a SACCO, bank or microfinance institution.
  • Strong knowledge of SACCO regulations, credit management, operational risk and digital transformation.

Attributes and Skills

  • Sound judgement and decision-making ability.
  • Ability to handle difficult customers with diplomacy and tact.
  • Accuracy and attention to detail.
  • Strong financial management capability.
  • Leadership and administrative ability.
  • Excellent communication skills.
  • Proficiency in Microsoft Office Suite.

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://www.co-opbank.co.ke/careers/co-op-consultancy-intermediary-limited-cbi/sacco-operations-manager-ref-cbi-oper-09-26/?utm_source=Jobinkenya

Deadline OCT 14, 2026

 

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