EXP SSA KE | Commercial Manager

DHL

DHL is the world's leading logistic company. We connect people and markets and enable global trade. We aspire to be the first choice for our customers, employees and investors worldwide. We are the logistics provider of the world with over 590,000 employees in more than 220 countries and territories; we are pride to be called the number one World's Best Workplace, we are one of the biggest private employers worldwide. We commit ourselves to making our customers, employees and shareholders more successful – without compromising on results. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People and Improving Lives. Our goal has always been to attract and retain the best talent across the globe. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Sector
Logistics
Rate this employer
Average: 3 (1 vote)

EXP SSA KE | Commercial Manager

Overall Purpose: Implement new business opportunities, acquire, develop, and improve DHL’s growth and profit in selected industry sectors over a 12–24 month period.

Key Accountabilities

Process (60%)

  • Manage implementation of business plans to enhance sales.
  • Monitor economic and market trends; provide analysis for business status.
  • Identify and evaluate relevant products, services, and companies.
  • Develop cost models for new business planning.
  • Design and manage market intelligence systems.
  • Manage work processes that affect role success and overall organizational performance.

Stakeholder Engagement (15%)

  • Build strong client relationships to maximize company performance and growth.
  • Manage a portfolio of customers via subordinates and stakeholder forums.
  • Liaise closely with regional sales channels.
  • Provide timely support for reported issues.
  • Ensure compliance with company policies and procedures, including health, safety, environment, and community standards.

Customer Management (15%)

  • Lead and coach sales teams (Field Sales Executives, Key Account Executives, Global Executives).
  • Coordinate with Service Station teams for seamless customer service.
  • Maintain frequent contact with direct sales channel customers to understand market needs.
  • Engage regularly with peers across departments and countries to drive performance.

Project Management (10%)

  • Implement projects and assignments with significant business impact.
  • Continuously seek and implement opportunities for operational improvement.

Skills & Qualifications

Knowledge and Skills

  • Fluent in English (written and oral).
  • Excellent communication and organizational skills.
  • Strong knowledge of MS Office.
  • Good negotiation skills.
  • Team player with people management skills.
  • Awareness of supply chain management and logistics processes.

Behavioral Competencies

  • Mature, professional, and detail-oriented.
  • Strong analytical thinking and judgment.
  • Proactive and self-driven.
  • Excellent interpersonal relationship skills.

Experience

  • Minimum 7–8 years in trade/distribution channels.
  • At least 3 years in country-level business management.

Qualifications

  • Bachelor’s degree in Commerce, Sales & Marketing, or related field from a recognized institution.

DHL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to thrive. All qualified applicants will receive consideration without regard to race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by law.

 

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://careers.dhl.com/global/en/job/DPDHGLOBALAV361929ENGLOBALEXTERNAL/EXP-SSA-KE-Commercial-Manager?utm_source=Jobinkenya

Apply
Click on the APPLY button to send your application documents:
  • Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx)
  • A confirmation email will be sent to you few minutes afterwards
  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...