Associate - Teller (OCT Branch)

I&M Bank

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Sector
Banking
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https://www.imbankgroup.com/ke

Associate - Teller (OCT Branch)

Roles & Responsibilities

Key Responsibilities:

  • Process customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.
  • Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.
  • Receive outward cheques, VAT and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.
  • Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.
  • Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.
  • Cross- sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.
  • Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.
  • Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits.

Academic Qualifications:

  • Bachelor’s Degree in Business, Banking or related field.

Work Experience Required:

  • At least one (1) year relevant experience in a similar role in a similar sized organization.
  • Excellent communication and interpersonal skills.
  • Ability to speak Chinese language.

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://imbank.myadrenalin.com/CANDMICROSITE/#/?utm_source=Jobinkenya

Deadline  3 Aug 2026

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