Head of Technology Reliability
About the Role
Reporting to the Group Director, Business Excellence, the Head of Technology Reliability oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support.
Key Responsibilities
- Enterprise Service Operations Ownership
- Incident Management Leadership
- Release & Change Management Governance
- Service Desk & 1st-Level Support Oversight
- In charge of Monitoring & Service Availability
- Lead Disaster Recovery & Business Continuity
- Service Performance & Reporting
- Service Transition Governance from Build to Run
- Align Service Operations with Enterprise Risk Management
- Mentor and develop a high-performance team
Who We’re Looking For
Qualifications
- Master’s degree in ICT or relevant degree
- Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
- 10 – 12 years’ experience at a leadership level
Key Competencies
- Strategic and design Thinking
- Stakeholder Engagement & collaboration, Vendor & Partner Management
- Customer-Centric Mindset
- Change Management, Project & Product Management
- Technology Fluency & Data literacy
- Team Leadership & Talent Development
- Business Process Re-engineering
- Cybersecurity & compliance awareness
- Communication & Presentation
- Problem Solving & Adaptability
- Financial Acumen & Business Case Development
Method of application
If you are interested and qualified, kindly submit your application via the link provided below,
https://careers.cicinsurancegroup.com/job/head-of-technology-reliability/?utm_source=Jobinkenya
Deadline 14-Apr-2026