Junior Service Desk Technician - Internship

One Acre Fund- Kenya

About One Acre Fund

Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund. 

To learn more about our work, take a look at our Why Work Here blog for more information.

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https://oneacrefund.org/

Junior Service Desk Technician - Internship

The Junior Service Desk Technician will provide basic first-level remote support to users, ensuring excellent customer service, and assisting in resolving user inquiries under supervision.

Responsibilities

Service Desk Operation and Management

  • Adhere to service desk policies, processes, and guidelines
  • Provide first-level support for basic user inquiries under supervision.
  • Escalate complex issues to higher-level technicians.
  • Communicate with users to provide updates and clarify simple issues.
  • Follow detailed procedures for troubleshooting hardware, software, and user errors.
  • Assist in improving ticket documentation by logging essential details in the system.

Documentation / Knowledge Management

  • Follow and update basic documentation for common issues.
  • Log communication and issue resolution according to ITSM procedures.
  • Use existing diagnostic scripts and templates.

Resolution of Service Requests and basic incidents

  • Resolve common requests/service requests, such as:
  • Basic troubleshooting of hardware and software.
  • User licensing and account setup.
  • Assist users with training and resolving user errors.

Career Growth and Development

We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • Diploma/Bachelor's Degree in IT with 6 months of experience.
  • Foundational IT knowledge and basic troubleshooting skills.
  • Familiarity with ITIL foundations and ITSM concepts.
  • Understanding of organizational technology policy and service desk procedures.

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://oneacrefund.org/vacancies/junior-service-desk-technician-internship?utm_source=Jobinkenya

Application deadline is 21 April 2026

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  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
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