Pension Administrator

CIC Insurance Group

The CIC group has for more than three decades shouldered the risks of Kenyans by providing flexible Insurance and financial services built around their needs. With time, we have innovatively created customized products that have cemented our position as a trusted insurance and financial services provider. Our positioning is simplified and captured in our tagline “We Keep Our Word” reinforcing our commitment to the market.

In 2012 the group won The Annual Insurance Claims Settlement Award for consistently paying our claims on time and was also recently listed at the Nairobi Securities Exchange (NSE). With a compounded annual growth rate of 62% in the past 5 years, our unique M-Bima product has seen us emerge as leading providers of micro-insurance in Kenya.

With a total of 3,878 shareholders and a capital base of Ksh 2.1 billion and 1.3 Million clients, the group ranks among the most successful and fastest insurance company in Kenya and the leading co-operative insurer in Africa. We are also targeting to expand operations in the East and Central parts of Africa.
 

Sector
Business
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https://cic.co.ke/

Pension Administrator

About the Role

Reporting to the Assistant Manager – Client Relations, the Pension Administrator will be responsible for administration of retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.

Key Responsibilities

  • Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.
  • Providing superior services to retirement benefits to forge strong business relationships and ensuring the fund is managed and administered in full compliance with existing legislation.
  • Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.
  • Conserving the business by offering alternative products, cross selling and follow-up leads for new business.
  • Maintaining accurate records for retirement benefits.
  • Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.
  • Marketing organizations products.
  • Preparing summary reports of the retirement benefits business when required and on a timely basis.
  • Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees
  • Attend the Annual General Meeting of the members and present the Fund Administrators Reports.
  • Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA.
  • Guide new schemes in the registration process with RBA & KRA.
  • Processing pensioner’s payroll, preparing life certificates and P9 forms.
  • Assist in drafting of the Trust Deed & Rules/ Deed of Adherence/ Service Level and updating from time to time.
  • Member education to Trustees and members and preparing quality reports for AGM and Quarterly Trustee Meetings.

Who We’re Looking For

Qualifications

  • Bachelor’s degree in business, Insurance, Actuarial, Statistics/Mathematics
  • Minimum of 2 Years work experience in a similar role
  • Progress towards a professional certification (AIIK/FSRI/ACII) is desirable

 Key Competencies

  • Excellent communication and presentation skills
  • Technical competence in insurance and pension administration
  • Proficient in MS Excel with excellent analytical skills
  • In-depth knowledge of the retirement benefits sector is desirable
  • In-depth knowledge of regulations by RBA, AKI and IRA is desirable

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://careers.cicinsurancegroup.com/job/pension-administrator-2/?utm_source=Jobinkenya

Deadline May 6, 2026

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