Partnership & Digital Operations Intern
Job Purpose:
- The Partnerships & Digital Operations Intern supports the day-to-day execution of digital business operations, partner management, customer support, lead conversion, and claims administration within the Partnerships & Digital Innovation Department.
- The role is responsible for ensuring smooth customer experiences across digital channels,
- supporting partner operational requirements, following up on sales opportunities, and coordinating administrative and commercial activities that contribute to growth, service delivery, and operational efficiency.
Key responsibilities:
- Provide timely customer support across digital channels by responding to product, policy, purchase, and service-related inquiries.
- Identify, investigate, and escalate customer journey issues including failed purchases, payment errors, broken links, and incomplete onboarding processes.
- Follow up on leads generated through campaigns, digital channels, and partner referrals to support customer acquisition and conversion.
- Support execution of sales and marketing campaigns, including promotions, customer engagement activities, and performance tracking.
- Receive, log, and follow up on claims submitted through partners, while coordinating with internal teams for timely resolution.
- Support partner onboarding, relationship management, and day-to-day operational matters to ensure effective service delivery.
- Prepare and track partnership documents including contracts, proposals, onboarding packs, approval papers, and related correspondence.
- Prepare meeting agendas, minutes, presentations, reports, and business case documents for internal and external stakeholders.
- Maintain accurate trackers, records, and progress updates for leads, claims, partner engagements, campaigns, and departmental activities.
- Undertake any other duties assigned in support of departmental objectives, operational efficiency, and business growth initiatives.
Knowledge, experience and qualifications required:
- Bachelor's degree in business, marketing, insurance, communication, or a related field.
- Certificate or Diploma in Insurance is an added advantage.
- Familiarity with sales and marketing activities.
- Strong written and verbal communication skills.
- Comfort with analyzing data and campaign performance metrics.
- Excellent time management and organizational skills to handle multiple tasks.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business tools.
- Detail-oriented and proactive.
- Adaptable and able to work in a fast-paced environment.
- Customer-focused mindset.
- Collaborative and team-oriented.
Method of application
If you are interested and qualified, kindly submit your application via the link provided below,