Leader Support Specialist
Responsibilities
- Acts as primary point of contact and serves as an advocate for ecclesiastical leaders in their assigned area and language (Bishops, ward and stake clerks).
- Would respond to calls, messages or emails received from them and provide education on new systems and processes as applicable.
- Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help. (Answers may not always exist.)
- Appropriate use and contact with the Collaboration Cloud to provide a stronger specialized knowledge to meet ecclesiastical leaders needs.
- This involves resolving technical, processes and administrative enquiries via phone and email. May assist in creating specific training and self- help material for them.
- Provide input into process, procedures, systems, and training improvements, based on feedback from leaders.
- Look for ways to improve processes and provide feedback to the Area Leader Support Manager. Work with the Global Services Department (GSD) and Area personnel as needed.
Qualifications
- Must be worthy to hold a current temple recommend
- Bachelor's Degree1 year of applicable work experience in a contact center environment, or a combination of education and applicable experience of 5 years.
- Strong listening skills to understand the customers needs and know how to help them.
- Good customer focused approach to finding solutions and working with leaders.
- Ability to provide feedback on processes to help make changes and improvements.
- Experience with a Customer Relationship Management system with Service Now Knowledge of Church organization and leaders responsibilities an advantage
- Any other assigned duties by the manager
Method of application
If you are interested and qualified, kindly submit your application via the link provided below,