Junior Service Desk Technician - Internship

Junior Service Desk Technician - Internship

The Junior Service Desk Technician will provide basic first-level remote support to users, ensuring excellent customer service, and assisting in resolving user inquiries under supervision.

Responsibilities

Service Desk Operation and Management

  • Adhere to service desk policies, processes, and guidelines
  • Provide first-level support for basic user inquiries under supervision.
  • Escalate complex issues to higher-level technicians.
  • Communicate with users to provide updates and clarify simple issues.
  • Follow detailed procedures for troubleshooting hardware, software, and user errors.
  • Assist in improving ticket documentation by logging essential details in the system.

Documentation / Knowledge Management

  • Follow and update basic documentation for common issues.
  • Log communication and issue resolution according to ITSM procedures.
  • Use existing diagnostic scripts and templates.

Resolution of Service Requests and basic incidents

  • Resolve common requests/service requests, such as:
  • Basic troubleshooting of hardware and software.
  • User licensing and account setup.
  • Assist users with training and resolving user errors.

Career Growth and Development

We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

  • Diploma/Bachelor's Degree in IT with 6 months of experience.
  • Foundational IT knowledge and basic troubleshooting skills.
  • Familiarity with ITIL foundations and ITSM concepts.
  • Understanding of organizational technology policy and service desk procedures.

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://oneacrefund.org/vacancies/junior-service-desk-technician-internship?utm_source=Jobinkenya

Application deadline is 21 April 2026

Apply
Click on the APPLY button to send your application documents:
  • Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx)
  • A confirmation email will be sent to you few minutes afterwards
  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...