Junior NOC Engineer

CIC Insurance Group

The CIC group has for more than three decades shouldered the risks of Kenyans by providing flexible Insurance and financial services built around their needs. With time, we have innovatively created customized products that have cemented our position as a trusted insurance and financial services provider. Our positioning is simplified and captured in our tagline “We Keep Our Word” reinforcing our commitment to the market.

In 2012 the group won The Annual Insurance Claims Settlement Award for consistently paying our claims on time and was also recently listed at the Nairobi Securities Exchange (NSE). With a compounded annual growth rate of 62% in the past 5 years, our unique M-Bima product has seen us emerge as leading providers of micro-insurance in Kenya.

With a total of 3,878 shareholders and a capital base of Ksh 2.1 billion and 1.3 Million clients, the group ranks among the most successful and fastest insurance company in Kenya and the leading co-operative insurer in Africa. We are also targeting to expand operations in the East and Central parts of Africa.
 

Sector
Business
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https://cic.co.ke/

Junior NOC Engineer

About the Role

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

Key Responsibilities:

  • Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
  • Perform first-level troubleshooting and resolution of common incidents.
  • Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
  • Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
  • Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
  • Execute routine health checks and operational checklists.
  • Support implementation of approved changes and perform post-change monitoring.
  • Maintain accurate incident records, shift reports, and operational logs.
  • Follow documented procedures, runbooks, and recovery guides.
  • Assist in disaster recovery and business continuity testing activities.
  • Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
  • Support service restoration activities during incidents.
  • Escalate potential risks and service-impacting events promptly

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

  • Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
  • 2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.

Key Skills & Competencies

  • Network monitoring tools (Grafana, Prometheus, Datadog, Nagios.
  • Basic networking concepts: TCP/IP, DNS, DHCP
  • Routing & Switching: VPNs, VLANs
  • Windows and Linux server administration fundamentals.
  • Incident and problem management processes.
  • Understanding of cloud environments (Azure or AWS).
  • Basic scripting knowledge (PowerShell, Bash, or Python).
  • ITSM tools such as ServiceNow or Jira Service Management.

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://careers.cicinsurancegroup.com/job/junior-noc-engineer/?utm_source=Jobinkenya

Deadline  November 12, 2026

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