ICT Technician

Outspan Hospital

Outspan Hospital started operations with the establishment of an Out Patient Department on August 7, 2001. A month later, the In Patient Department was opened with a capacity of 21 beds. Currently, the Out Patient Department has evolved into a one stop shop for all medical services expected of a national referral hospital. Despite the high cost of day to day operations and purchase and maintenance of modern medical equipment, The Outspan Hospital has retained very low rates in charges and fees. Some of the rates have never been reviewed since the facility opened its doors.

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https://outspanhospital.org/

ICT Technician

Job Summary & Purpose

Outspan Hospital seeks a proactive ICT Officer to manage day-to-day IT systems, provide first-level technical support, and ensure the 24/7 availability, security, and efficiency of the hospital’s ICT infrastructure. This role ensures continuous clinical and administrative operations through rapid incident resolution, system maintenance, and data protection.

Key Responsibilities

  • Technical Support: Resolve 1st-level issues via ticketing systems (Jira/ServiceDesk) for PCs, software, and clinical peripherals (barcode scanners, medical printers); triage tickets by clinical urgency.
  • Systems & HMIS Administration: Support Hospital Management Information Systems (HMIS), ERP software, Active Directory permissions.
  • Infrastructure & Maintenance: Maintain LAN/WAN connectivity, switches, and access points; perform scheduled preventive maintenance on hardware and server room equipment.
  • Cybersecurity & Data Privacy: Enforce endpoint security (antivirus, firewalls) and comply with data protection laws to safeguard confidential Patient Health Information (PHI).
  • Backups & Operations: Perform routine system backups, maintain IT asset inventories, coordinate vendor escalations, and respond promptly to emergency outages.

Qualifications and Requirements

  • Education: Minimum Diploma in IT, Computer Science, or equivalent (Degree preferred).
  • Experience: 1–2 years in ICT support or systems administration (healthcare setting preferred).
  • Technical Proficiencies: Familiarity with ticketing tools, Active Directory, basic networking (TCP/IP, cabling), HMIS/ERP, and cybersecurity fundamentals.
  • Certifications (Added Advantage): CCNA, CompTIA (A+, Network+, Security+), or ITIL Foundation.

Core Competencies

  • Excellent interpersonal skills with the ability to communicate technical guidance clearly and patiently to non-technical medical personnel.
  • Strong analytical and troubleshooting abilities to resolve hardware, software, and network faults quickly.
  • High degree of integrity when handling sensitive medical data and proprietary institutional information.
  • Ability to work calmly and effectively under pressure during network outages or critical clinical system downtime.
  • Strong time-management skills to balance ticket queues, routine maintenance, and sudden emergency requests.
  • Ability to collaborate seamlessly within the ICT team and across administrative and clinical departments.

 

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://outspanhospital.org/dental-assistant-outspan-nyeri-branch/?utm_source=Jobinkenya

Deadline  30 September 2026

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