ICT Support Associate

Aga Khan Education Service, Kenya (AKESK)

The Aga Khan Education Services (AKES) was created by Sir Sultan Mahomed Shah Aga Khan III, His Late Highness Prince Karim Aga Khan IV's predecessor and grandfather. Aga Khan Schools were first established as early as 1905. These included a handful of community-based literacy classes in remote rural areas of South East Asia which were strikingly progressive for their time. They put emphasis on accessibility for all communities regardless of socioeconomic status, teaching both girls and boys, and stressing the importance of equitable early childhood education.

Rate this employer
Average: 3 (1 vote)

https://www.agakhanschools.org/

ICT Support Associate

Reporting to the ICT Manager, the successful candidate will play a key role in delivering effective ICT support across the school, ensuring the smooth operation of digital infrastructure, and empowering staff and students to make the most of technology in teaching, learning, and daily operations.

FUNCTIONAL SKILLS AND ATTRIBUTES
Technical Proficiency

  • Proficiency in the installation, configuration and maintenance of ICT hardware, software, and networks.
  • Sound knowledge of cybersecurity best practices and data protection compliance.
  • Ability to manage ICT assets, maintain accurate inventory, and coordinate ICT equipment repairs.
  • Strong user support skills; developing ICT procedures, delivering training, promoting effective technology use.
  • Familiarity with server infrastructure and wireless access point management (e.g. Aruba networks).

Interpersonal and Communication Skills

  • Ability to train and build capacity among non-technical users.
  • Strong communication skills; effective collaboration with internal teams and external vendors.
  • Professional, proactive and responsive approach to service delivery.

Analytical and Problem-Solving Skills

  • Keen attention to detail and accuracy in diagnosing and resolving ICT issues.
  • Capacity to prioritize multiple tasks and respond effectively to emergencies.

The requirements

QUALIFICATIONS:

  • Diploma in Computer Science, Information Technology, or a related field. Bachelor’s degree is an added advantage
  • Relevant certifications such as CCNA, Microsoft Systems Engineering, ITIL

EXPERIENCE:

  • Minimum of 2 years’ experience similar role. Previous experience working in a school environment will be an added advantage.
  • Proven experience managing network infrastructure and user support in an institutional setting.

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://krb-xjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=30025&siteid=5750&PageType=JobDetails&jobid=2295589#jobDetails=2295589_5750?utm_source=Jobinkenya

Deadline OCT 14, 2026

Apply
Click on the APPLY button to send your application documents:
  • Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx)
  • A confirmation email will be sent to you few minutes afterwards
  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...