Head of Pension Administration
Job Purpose:
Overall oversight of the pension administration business and ensuring retention of pension business.
Key responsibilities:
Strategic Leadership & Business Growth
- Develop and execute the strategic direction, business plans, and operating model for the Pension Administration business in alignment with the organization's overall strategy.
- Drive growth, profitability, and sustainability of the pension administration portfolio through market expansion, client retention, and service innovation.
- Lead the development and implementation of digital and process transformation initiatives to enhance operational efficiency and customer experience.
- Monitor industry trends, regulatory changes, and market developments, providing strategic recommendations to senior leadership.
Client Relationship & Stakeholder Management
- Build and maintain strong relationships with scheme sponsors, trustees, regulators, and key stakeholders to ensure continuity, growth, and effective governance of pension schemes.
- Serve as the primary escalation point for complex client issues, ensuring timely resolution and high levels of client satisfaction.
- Foster effective collaboration with custodians, corporate trustees, investment managers, actuaries, auditors, finance teams, and other service providers to achieve agreed service standards and timelines.
- Lead client engagement initiatives, reviews, and retention strategies to strengthen long-term partnerships.
Governance, Risk & Compliance
- Ensure pension schemes are administered in accordance with the Retirement Benefits Act, RBA Regulations, KRA requirements, Trust Deeds and Rules, and other applicable legislation.
- Provide oversight on compliance monitoring, regulatory reporting, and governance frameworks across all administered schemes.
- Ensure timely licensing and renewal requirements for pension schemes and the organization as a licensed Pension Administrator are met.
- Establish and maintain robust risk management and internal control frameworks to safeguard scheme assets and mitigate operational, regulatory, and reputational risks.
- Lead regulatory engagements, audits, inspections, and responses to regulatory inquiries.
Operations & Service Delivery
- Provide leadership and oversight for the end-to-end administration of pension schemes, ensuring accuracy, efficiency, and adherence to service level agreements.
- Oversee the processing and settlement of member benefits, contributions, transfers, and pension payments within prescribed timelines.
- Drive operational excellence through continuous process improvement, performance monitoring, and implementation of industry best practices.
- Ensure accurate and timely preparation of management, trustee, board, and regulatory reports.
Governance Meetings & Regulatory Engagement
- Lead the planning, coordination, and servicing of trustee, annual general, and other statutory meetings.
- Provide professional guidance to trustees and sponsors on pension governance, compliance matters, and industry developments.
- Ensure implementation and follow-up of resolutions arising from statutory and governance meetings.
People Leadership
- Provide leadership, coaching, and development of the Pension Administration team to build technical expertise and high performance.
- Establish departmental objectives, monitor performance, and drive a culture of accountability, innovation, and customer centricity.
- Lead succession planning, talent development, and workforce capability initiatives within the department.
Financial & Performance Management
- Develop and manage departmental budgets, ensuring effective utilization of resources and cost optimization.
- Monitor and report on key performance indicators (OKRs), service metrics, compliance standards, and business objectives.
- Identify revenue enhancement opportunities and implement initiatives to improve financial performance.
Other Responsibilities
- Exercise delegated authority in accordance with the approved Delegated Authority Matrix.
- Perform any other duties as assigned by management from time to time.
Knowledge, experience and qualifications required:
- Bachelor’s degree in a business-related field.
- At least a diploma in insurance.
- Master’s Degree (Added advantage).
- Professional qualification in Pension Management.
- At least 7-10 years successful insurance experience 3 of which should be in a management position.
- Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved.
Technical/ Functional competencies:
- Knowledge of pension administration industry and concepts.
- Customer, market and competitor understanding.
- Knowledge of the Retirement Benefits Authority (RBA’s) regulatory requirements
Method of application
If you are interested and qualified, kindly submit your application via the link provided below,
Deadline 07-09-2026