French Eligibility Representative - Cigna Healthcare
About the Role
- As an Eligibility Representative, you will play a critical role in ensuring members have timely access to the healthcare benefits and services they need. Acting as a key point of contact for clients, customers, and internal stakeholders, you will manage eligibility administration, maintain accurate member records, and provide outstanding service through phone and email interactions.
- This role combines customer service, relationship management, data administration, and problem-solving in a fast-paced international environment. You will work closely with colleagues across multiple functions to deliver a seamless member experience while ensuring data accuracy and operational excellence.
- At Cigna Healthcare, you'll join a diverse and collaborative team where your contributions directly impact members' healthcare journeys every day.
What Does a Typical Day Look Like?
- Administer and maintain member eligibility information accurately and efficiently across multiple systems.
- Process new enrollments, membership updates, terminations, and benefit changes in line with service-level agreements.
- Update and maintain eligibility data through automated, direct-connect, and manual processes.
- Serve as a primary point of contact for clients, customers, vendors, and internal stakeholders regarding eligibility-related inquiries.
- Investigate and resolve discrepancies, data errors, and system issues impacting member records.
- Generate, analyze, and validate reports to ensure data integrity and operational accuracy.
- Provide technical support and guidance related to eligibility administration processes.
- Collaborate with clients and internal teams to resolve complex eligibility issues while maintaining strong professional relationships.
- Ensure customer and membership data is processed accurately, confidentially, and within required timelines.
- Identify opportunities for process improvement and contribute ideas that enhance efficiency, service quality, and customer satisfaction.
- Support business initiatives, projects, and continuous improvement activities within the Eligibility team.
- Maintain compliance with data privacy, confidentiality, and regulatory requirements at all times.
What We're Looking For
- Diploma, Bachelor's degree, or equivalent professional experience.
- Excellent written and verbal communication skills in English and French.
- Strong customer service orientation with a passion for delivering exceptional customer experiences.
- High level of accuracy and attention to detail.
- Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
- Ability to quickly learn new systems, technologies, and processes.
Preferred Skills & Experience
- Experience working in customer service, healthcare administration, insurance operations, eligibility management, or a related field.
- Experience working with customer databases, reporting tools, and case management systems.
- Strong technical aptitude and ability to troubleshoot data and system-related issues.
- Ability to build and maintain positive relationships with internal and external stakeholders.
- Excellent organizational and time-management skills.
- Commitment to continuous improvement and operational excellence.
You Will Thrive in This Role If You...
- Enjoy interacting with customers and delivering excellent service.
- Are passionate about helping others and finding solutions to complex issues.
- Take ownership of your work and pay close attention to detail.
- Enjoy working with data, systems, and processes.
- Communicate confidently in both English and French.
- Are proactive in identifying improvements and driving positive change.
- Handle confidential and sensitive information with professionalism and integrity.
- Enjoy collaborating with colleagues across different teams, cultures, and countries.
- Adapt quickly to changing priorities and dynamic business needs.
Method of application
If you are interested and qualified, kindly submit your application via the link provided below,