Field Technician - GRA

West Indian Ocean Cable Company (WIOCC)

We build and operate critical infrastructure for intra-African and international connectivity, enabling your business to expand seamlessly across borders, access new markets and deliver reliable digital services at scale.

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https://www.wiocc.net/

Field Technician - GRA

Key Duties and Responsibilities

  • 24/7 field assistance, on-call, out of hours and night / weekend / public holidays working as required
  • Proactive monitoring of equipment and facilities
  • Assist network installation, testing and commissioning, bringing into service, integration
  • Cross connects and jumping
  • Assist to maintain records, inventory and spares
  • Assist to receive equipment, bench test, storage and RMA return handling
  • Assist with incident and problem resolution as directed by NOC / TAC
  • Provide Service Desk cover as required
  • Assist Service Manager as directed
  • Assist with technical shareholder support / shareholder consultancy and sales support
  • Assist with network quality and performance management
  • Assist with creation of ad hoc reports as needed
  • Assist other departments and projects as requested by the Programme Manager
  • Drive company vehicles as required
  • Adhere to all company policies and procedures

Minimum Qualifications:

  • Bachelor's degree in Engineering or related field
  • CCNA, Cisco, MikroTik and Fiber Optic certifications (desirable)
  • Proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
  • Strong communication and interpersonal skills
  • Valid driver’s license

Experience and Skills

  • 3+ years of relevant work experience in telecom industry
  • Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
  • Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
  • Must use systems effectively to record information accurately and concisely in a timely manner
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  • Excellent communications and soft skills, including ability to listen and follow instructions

Method of application

If you are interested and qualified, kindly submit your application via the link provided below,

https://jobs.talenthr.io/wioccgroup/field-technician-4/139?utm_source=Jobinkenya

 

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