Claims Officer

Jubilee Insurance

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. 

Sector
Other
Rate this employer
Average: 3 (2 votes)

https://jubileeinsurance.com/ke/

Claims Officer

Job Ref. No: JLIL 408

Role Purpose

The role holder will be responsible for processing and administering corporate claims in an accurate, timely and efficient manner while ensuring compliance with policy provisions, regulatory requirements, and internal procedures. The role supports the delivery of quality claims service by handling claims registration, assessment, documentation review, customer communication, and settlement processing within agreed service level agreements. The role holder will also support customer experience initiatives through effective engagement with corporate clients, brokers, beneficiaries, and internal stakeholders while maintaining high standards of operational efficiency, accuracy, and compliance.

Academic Background & Relevant Qualifications

  • Bachelor’s Degree in Insurance, Business Administration, Finance, or related field
  • Diploma in Insurance
  • Professional qualification (LOMA, CII, IIK)
  • Minimum of 2–3 years of experience in insurance claims administration, preferably within Group Life.
  • Experience in claims assessment, documentation review and claims processing.
  • Exposure to customer service and stakeholder engagement within an insurance environment.
  • Experience in handling claims queries, follow-ups and escalations.
  • Familiarity with claims quality assurance, compliance and operational controls is an added advantage

 

Method of Application

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th May 2026

Apply
Click on the APPLY button to send your application documents:
  • Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx)
  • A confirmation email will be sent to you few minutes afterwards
  • You can request any documents archived from our website (ex: a job description, a CV, a cover letter...)
Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...