Call Center & Customer Support Trainer

Mediacrest Training College

Mediacrest Training College fosters an environment where passion meets purpose, blending technical proficiency with artistic expression. With experienced faculty, modern facilities and strong industry connections, the college is committed to molding Africa’s brightest minds, helping them to thrive in competitive fields.

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https://mediacrestcollege.com/

Call Center & Customer Support Trainer

Qualifications:

  • Diploma/degree in Communications, Business, Public Relations, or a related field.
  • 3+ years of experience in customer support, call center operations, or quality assurance.
  • Expert knowledge of customer service principles, techniques, and KPIs.
  • In-depth understanding of CRM software, ticketing systems, and telephony systems.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong soft skills and ability to manage difficult conversations.

Method of Application

Application Deadline: 7th May 2026
Ambank House, 18th Floor, University Way - Nairobi CBD
To apply, send your CV to: careers@mediacrestcollege.com

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